If for any reason your purchase does not suit, we will exchange for a better fit, style or colour. If there is no alternative we will offer you a refund to be paid to your credit/debit card. However, please see our Size Guide
to help you make the right choice.
If you are not happy with your item due to a defect in the manufacturing there is no exception. You will receive a full refund or exchange.
If however, any damage is caused to your item by your own or someone else's actions, common things that happen are plucking or pulling due to being caught on items of jewellery etc, shrinking due to incorrect washing, in these instances we would not be able to take any responsibility.
In the event of goods being returned through no fault of ourselves (Inability to deliver or failure of customer to pay import duty or local taxes in respect of overseas shipments) we will deduct any postage/carriage charges from payment and refund the balance.
Thankfully we have rarely had items returned due to manufacturing defaults!